FOSTER GREAT CUSTOMER SERVICE WITH FOSUBO
Assess, reward, and coach employees based on customer reviews
Recover Unhappy Customers
Fix customer complaints through negative review alerts & salvage at-risk revenue
Foster an engaging internal customer service community that learns & grows through sharing feedback & collaborations.
Create A Learning Organization
Offer individualized bite-size coaching, training, & assement tools to employees and managers based on feedback
Customer requests to review from their phone
Customer selects the employee she interacted with
Customer leaves a star rating and a text review.
"In just one month, Fosubo helped us rise in customer satisfaction ranking from the bottom 10% to become #2 out of 56 T-Mobile retailers in the nation."
T-Mobile Franchise Owner